30-Day Return Policy
While we fully stand by every product we sell, we understand that sometimes you might change your mind or realize the product you ordered wasn't exactly what you were hoping for.
That's why we offer a 30-Day Return Policy.
If you decide to return an item for any reason within 30 days after receipt of your order, please email us at sales@vendingsupplyco.com with your order number, and we will provide detailed instructions on how to process the return.
*Please note, you will be responsible for paying the return shipping costs of the item(s) in your order.
Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification that your return payment has been processed.
*Please note: To receive a refund, the item(s) must arrive back at our distribution center in "Like New" condition with all original packaging and accessories.
"Like New" means that the items must not show any visual signs of wear. Items returned with signs of wear or issues due to use will not be accepted, and no refund will be given.
If you decide to return your order, please email us at sales@vendingsupplyco.com with your order number, and we will assist you. We aim to make this process as simple as possible for you.
Damages
If the product is damaged, you must make note of it immediately when signing for delivery and send photos to sales@vendingsupplyco.com on the day of delivery.
Vending Supply Co. will cover the shipping costs for defective, damaged, or incorrect merchandise.
Remember to keep all original packaging for any items that need to be returned. All returns must be authorized by our customer service department before being processed.
We will ensure you receive the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.
Cancellations
If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees.
Cancellations received before shipment will receive a full refund.
Orders canceled after items have shipped will follow our 30-Day Return Policy and be subject to return shipping costs.
Other Return Policy Notes
If a certain vendor or product does not support the return policy stated above, this will be noted in the product descriptions or in product-specific return information.
*Products specified as certified pre-owned or used are ineligible for return.
Vending Supply Co. only sells to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for the specific purpose of "one-time use or temporary use" are not eligible for return under any circumstances. This includes, but is not limited to, orders intended for use in a trade show or conference venue, promotional companies, and trade show facilitators.
For more information on Shipping & Returns, see our FAQ page.